What a Physical Business Taught Me About Software
Cleaning sneakers exposed every weakness in how I thought about systems. Software lets you hide. Operations does not.
Software forgives a bad process for a long time. Physical work does not — a missing step shows up on the shelf, in the hands of a customer.
KleenKicks made me write procedures before I wrote code.
Repeatability is the product
Customers do not buy the best result you ever produced. They buy the one you can produce again.